September 2023

The Power of Conversational User Interfaces (CUI)

Are CUIs Already Viable?

In this edition, we dive into the transformative world of Conversational User Interfaces (CUI). These interfaces, powered by natural language processing and AI, are reshaping the way users interact with technology.

We explore how CUI is revolutionizing customer support, streamlining processes, and enhancing user experiences across industries. Read on to discover the strategies and best practices for integrating CUI into your business operations, and how it’s becoming a game-changer for CEOs and CTOs in our rapidly evolving digital landscape.

Here is our monthly curated list of thought-provoking articles, videos, and blog posts around Conversational User Interfaces (CUIs).


Designing Bots

By Amir Shevat

The new conversational apps like Alexa and Google Assistant are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and bots to help users be more productive.

This book is ideal for designers, product managers, and entrepreneurs.  It includes bot use-cases, design best practices, design patterns, bot anatomy, lessons learned and shared experiences.



Understanding Conversational Interfaces: Benefits and Challenges

By Emma White

Simplicity is the holly grail of user interface designers everywhere. In that search, conversational UIs have quickly become an attractive option.

This article discusses some of the benefits of using conversational interfaces and dives into some of the most common challenges.


How Conversation Design Can Boost Your Business

By Cathy Pearl

Cathy Pearl, Google’s Conversation Design Lead, explores how you can get started with conversation design at your startup to create seamless experiences for your customers.

Founder Fridays is a monthly recurring event series Google hosts to bring the best of Google to founders and startup teams across the Americas.



Conversational UI: Best Practices & Case Studies in 2023

By Cem Dilmegani

This is an interesting article that starts with the definition of what a conversational interface is, followed by a discussion on how to classify conversational interfaces.

It also includes some recent successful case studies and a good discussion on what makes conversational interfaces great.

MangoChango’s ability to deliver unquestionable value to its clients is highly dependent on keeping abreast of new technologies and trends. Our clients value this commitment to leading-edge thinking and expertise.

MangoChango’s engineers are experts in a wide variety of technologies, frameworks, tools, and languages, with an emphasis on continuous learning as new thinking, tools, and techniques come to market.

Check here for more information and to explore our technology assessment and maturity framework.

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